Privacy

PRIVACY POLICY

Dear Customers and Visitors,

This document is our Privacy Policy which governs how we collect and use your personal information. This is a legally binding agreement, so please take the time to read these terms. Other policies such as our Cookie Policy, Terms of Service, and Health Disclaimer are incorporated into and supplement our Privacy Policy. To view our Cookie Policy, you can follow this link: https://www.mediterraneanbook.com/cookie-policy/ . To view our Health Disclaimer: https://www.mediterraneanbook.com/tos/.

Notice and Disclaimer: Information on our website is provided for entertainment and educational use only and is not to be construed at health advice or counsel. If at any time you need medical assistance, or have a specific medical complaint or condition, users and customers should seek counsel from their personal physician or medical adviser. The information on this site is not intended or implied to be a substitute for professional medical advice, diagnosis or treatment. Users should not delay seeking medical advice or assistance as a result of reading or reviewing information on our Company website or any other website. In the event of a medical emergency, the User should contact a medical provider or call 9-1-1.

I. TABLE OF CONTENTS

I. Definitions
II. Our Details
III. How We Use Your Information
IV. Information We Collect From Users
V. Permission for Promotional Emails
VI. How We Use Cookies
VII. How We Protect Your Information
VIII. Your Rights in Relation to Your Information
IX. How to Change Your Personal Information
X. Accessing Third-Party Links
XI. COPPA
XII. California Online Privacy Protection Act
XIII. GDPR Policy for E.U. Customers
XIV. Changes to Our Privacy Policy
XV. How We Handle Disputes
XVI. Laws Governing Our Polices and Agreements
XVII. How to Contact Us

I. DEFINITIONS

This Policy applies to all visitors and customers of our website, platform, social media sites, and app.

• Cookies: A program within your computer browser or websites to track a user’s viewing habits. Cookies collect information such as: ISP; length of visit; and viewing history.
• GDPR: General Data Protection Regulation established by the E.U. (European Union) to help protect individual identity and information which becomes effective May 2018.
• Non-Personally Identifiable Information: Data collected from visitors and customers when they visit our website, such as analytics; ISP; and marketing data; which is used to improve how customers access and use our website.
• Personally-Identifiable Information: Information collected that is applicable to an individual customer or visitor such as: name; email address; and phone.
• Terms of Service: Provisions and terms governing our business relationship with visitors, customers, and vendors.

II. OUR DETAILS

If at any time you have any questions or comments regarding our Privacy Policy you can contact our Data Controller, Mr. Enrico Forte, in writing via email at: info@mediterraneanbook.com . Please allow 24-48 hours for a response. All requests and comments are processed local time on a first-come and first-served basis.

III. HOW WE USE YOUR INFORMATION

Information we collect from users and visitors may be used in the following manner:

• To personalize your experience: Personal information helps us better respond to individual customer requests;
• To improve our website: We work hard to improve the content and quality of our website based upon customer information and feedback;
• To improve Customer Service: Your feedback, comments, and requests helps us to be more effective when answering support emails, and service requests;
• To keep you informed: To notify you of website or Privacy Policy changes; promotions and sales; and information on how to improve overall health;

IV. INFORMATION WE COLLECT FROM CUSTOMERS

A. Personally-Identifiable Information.

Our Customer’s privacy is important to us. We collect Personally Identifiable Information for only legitimate business activities. The information collected from users may include: name, address, phone, and email address; which is necessary for our Company to conduct business. This information is retained and used to identify customers and visitors; respond to customer service inquiries; as well as advertising and marketing purposes. For visitors that reside in the E.U. or U.K., our Company will process your personal information in compliance with G.D.P.R.

(i) Web Server Log Information.

Our Company uses a third-party server to host our website called “Media Temple.” Their privacy policy can be accessed on their website by following this link: https://mediatemple.net/legal/privacy-policy/. This policy supplements our Company’s privacy policy. Our own personal server is located in the United States.

(ii) Web Server Log Information for I.T. Security Purposes.

Our Company does not access log data from our website server; Our third-party hosting provider collect(s) and store(s) server logs to ensure network and I.T. security and so that the server and website remain uncompromised. This includes and is not limited to: analyzing log files to help identify and prevent unauthorized access to our network; the distribution of malicious code; denial of service; and other cyber-attacks; by detecting unusual or suspicious activity.

(iii) Website Analytics.

Our Company uses Matomo.org to collect non-personally-identifying information that web-browsers and servers typically make available such as: browser type; language preference; referring site; as well as the date and time of each visitor request. You can read more here: https://matomo.org/privacy-policy/.

B. COPPA and Sensitive Data.

Our Company does not knowingly collect any information regarding children nor do we collect sensitive personal information. We request that you do not send us any sensitive information or data regarding minor children.

(i) Personal and Non-Personal Identifiable Information.

When you send an email to the email address displayed on our website or use our contact form; we collect your email address and any other information you provide in that email (i.e. name; telephone number; and information contained in any signature block in your email).

(ii) Transfer and Storage of Your Information.

We use a third-party email provider to store emails sent to us by Customers. Our third-party email provider is “Media Temple” located in the United States. Their Privacy Policy supplements our policies and agreements, and it can be found by following their link: https://mediatemple.net/legal/privacy-policy/.

(iii) We Collect Personally Identifiable Information When You Sign Up for Our Newsletter.

When a Customer registers or signs up for our newsletter, their email address is added to the contact list of those customers who may receive email messages containing information of a commercial or promotional nature regarding our website. The Customer’s email address might also be added to this list as a result of signing up to this website.
These services and service providers make it possible to manage a database of email contacts to communicate with the User via email. Servicers and service providers collect data at the date and time when an email is viewed by the User, as well as when the Customer or User interacts with incoming mail, such as clicking links included within an email.

C. Information Sharing.

Information collected is used internally for marketing and advertising purposes. Your personal information is only accessed by our Company’s owners; employees; and staff. Visitors and customers can opt-out of information sharing by clicking the “unsubscribe” link found at the bottom of email messages. Please see sections III B. and IV C. to learn how to opt out of cookies and promotional emails.

(i) GetResponse (Implix Sp. z.o.o.)

GetResponse is an email address management and message sending service provided by Implix Sp. z.o.o. This service collects Personal Data such as: name and email address. The information provided or collected is processed in Poland. Their Privacy Policy can be accessed by following this link: https://www.getresponse.com/legal/privacy.html.

This servicer helps with building and managing landing and invitation pages, i.e. pages for presenting a product or service, where you may add your contact information such as an email address. Managing these pages means that these services will handle the Personal Data collected through the pages, including Usage Data.

(ii) Leadpages (Avenue 81, Inc.)

Leadpages is a landing page management service provided by Avenue 81, Inc., that allows the Application to collect email addresses of Users interested in its’ service.
Leadpages allows the website owner/developer to track and analyze the User’s response concerning web traffic or behavior regarding changes to the structure, text, or any other component of the created landing pages. Personal Data collected is: email address; Usage Data; and various types of Data as specified in the Privacy Policy of the service. All data is processed in the United States and their Privacy Policy can be viewed and accessed at: https://www.leadpages.net/privacy.

D. Privacy Policy Changes.

We may decide to change or modify our Privacy Policy at any time. When we amend our Privacy Policy, we will notify visitors and customers via policy change notices displayed on our website, with the effective date.

E. Information Retention.

Our Company retains User information for up to three (3) years after we first acquired your personally identifiable information.
At the end of this retention period, User records will be destroyed unless the User or Client still maintains an active account.
In all other instances, files will be permanently deleted from our system. After this Retention Period, the User or Client acknowledges we will be unable to answer inquiries or requests for information regarding the User or their account.

(i) Criteria for Determining Retention Periods.

Under normal circumstances, we will retain your information for no longer than necessary taking into account the following:

• The purpose(s) and use of your information both now and in the future (such as whether or not it is necessary to continue to store information in order to fulfill our obligations under a contract with you; or to make contact with you);
• Whether we have any legal obligation to continue to process your information (such as record-keeping obligations imposed by relevant law or regulation);
• Whether we have any legal basis to continue to process your information (such as your consent);
• How valuable is your information (both now and in the future);
• Any relevant agreed industry practices on how long information should be retained;
• The levels of risk; cost; and liability; involved with us continuing to hold the information;
• How hard it is to ensure that the information can be kept up to date and accurate; and:
• Any relevant surrounding circumstances (such as the nature and status of our relationship with you);

V. PERMISSION FOR PROMOTIONAL EMAILS

A. Sales and Special Offers.

When a customer or visitor sends us an email; completes a request for more information; or otherwise contacts our company; they give us permission to send them promotional email messages related to sales or special offers; responses to requests for more information; or customer support email messages.

B. How to Stop Promotional Emails.

Users can stop receiving promotional emails by clicking the “unsubscribe” link in the bottom of each email message. Upon receipt of the “unsubscribe” request, you will no longer receive promotional or marketing emails.

VI. HOW WE USE COOKIES

A. What is a Cookie?

A “Cookie” is a small file stored within your computer’s browser that allows a company to track visitor or customer’s browsing habits. Our Company uses cookies to collect information for marketing and analytical purposes in order to determine how best to serve our customers. Our supplemental cookie policy can also be accessed by following this link: https://www.mediterraneanbook.com/cookie-policy/.

B. Third-Party Cookies.

Business partners may also use cookies to track customer’s viewing habits and send advertisements (i.e. Non-Personally Identifiable Information). Users understand and agree that our Company has no control over information business partners collect, including but not limited to information collected through cookies.

C. How to Opt-Out of Cookies.

Users and visitors can opt out of cookies at any time by changing their browser’s security settings although this may affect how they use, access and view websites.
CalOPPA. Alternately, if a User or Customer refuses cookies they can send a “Do Not Track” request to our Customer Service Department at: info@mediterraneanbook.com . Upon receipt of your “Do Not Track Request”, we will make sure any new personally-identifiable information collected about you will not be used for a targeted marketing campaign.

VII. HOW WE PROTECT YOUR INFORMATION

Our Company uses technical and organizational methods to secure your information and to protect it against unauthorized or unlawful use and accidental loss or destruction including but not limited to:

• Sharing and providing access to your information to the minimal extent necessary, subject to confidentiality restrictions where appropriate, and on an anonymous basis wherever possible;
• Using secure servers to store your information;
• Verifying the identity of any individual who requests access to information prior to granting them access to information;
• Using Secure Sockets Layer (SSL) software to encrypt any information you submit to our Company via any form through our website;

(i) Transmission of Information to our Company by email.

Transmission of information over the internet is not entirely secure, therefore any information transmitted to our Company over the internet (whether by email, via our website or any other means), you acknowledge and understand it is at your own risk.

(ii) Limited Liability.

The Customer understands and agrees that we cannot be responsible for any: costs; expenses; loss of profits; harm to reputation; damages; liabilities; or any other form of loss or damage suffered by you or a third-party as a result of accessing or using our website; or transmitting/submitting data to our Company by such means.

VIII. YOUR RIGHTS IN RELATION TO YOUR PERSONAL INFORMATION

Subject to certain limitations on specific rights, your have the following rights in relation to your information, which you can exercise by sending a written request to our Company via email at: info@mediterraneanbook.com ; or by mail at the following address: Medi Solutions srl via san nicolò, 22 95022 Aci Catena (Catania) Italy. Your rights to access personal information includes and is not limited to:

• Requesting access to your information; as well as how we use or process your information;
• Requesting that your information be corrected or deleted;
• Requesting that our Company restrict use of your information
• To receive information which you have provided to us in a structured, commonly used and machine-readable format (i.e. CSV file) and the right to have that information transferred to another data controller (including a third-party data controller);
• To object to the processing of your information for certain purposes (i.e. for further information, see the section below entitled “Your Right to Object” processing information for certain purposes); and
• To withdraw your consent to our use of your information at any time where we rely on your consent to use or process personal information. Please note that if you withdraw your consent, this will not affect the lawfulness of our use and processing information on the basis of your consent before the point-in-time when you withdrew your consent.

(i) Your Right to Object to the Processing of Your Information for Certain Purposes.

You have the following rights in relation to your information which you may exercise as outlined in this provision and agreement, by notifying us in writing via email at: info@mediterraneanbook.com or by sending us notice at: Medi Solutions srl via san nicolò, 22 95022 Aci Catena (Catania) Italy. For more information on how to object to our use of your personal information collected from cookies or similar technology, please see the sections VI. and IX. in our Privacy Policy.

IX. HOW TO CHANGE YOUR PERSONAL INFORMATION

A. Information Requests.

Users can submit a request regarding personal information we retain on their account; or request a change to personal data on their account by: contacting our Data Control Officer and Owner via telephone; email; or mail correspondence. All requests must be in writing and include a verified copy of their: passport; driver license; or government identification card. Inquiries and requests can be directed to:

Medi Solutions srl
via san nicolò, 22 95022
Aci Catena (Catania) Italy

B. Identification.

Include all of your contact information with requests as well as a copy of your identification for verification purposes. Please allow up to thirty (30) calendar days for responses to requests and changes to account data.

X. ACCESSING THIRD PARTY LINKS

A. Third-Party websites.

Offers from our business partners are made available to visitors and customers through our website. Visitors may also discover links that allow them to click through our website to third-party sites.

Users acknowledge that these websites will have their own Terms and Privacy Policy Agreements, which each user should read for their own information. Users understand that our Company has no control over these websites, their policies, or how and when they collect personal information about you.

B. Limited Liability.

As a result, users agree to release our Company from any liability regarding any website they use or access, and our Company disclaims any and all liability or responsibility for the content on these websites. When users access or visit these websites, they acknowledge it is done at their own risk.

XI. COPPA

Our Company is COPPA complaint (Children’s Online Privacy Protection Act). Children under the age of eighteen (18) are prohibited from using or accessing our website without the consent of a legal guardian or parent. Our Company does not knowingly or willingly collect or retain any information or data regarding minor children.

XII. CALIFORNIA ONLINE PRIVACY PROTECTION ACT

Our Terms of Service and Privacy Policy comply with California’s Online Privacy Protection Act. Those terms have been implemented within our Privacy Policy. (BPR Div. 8, ch. 22, ss. 22575-22579).

XIII. GDPR POLICY FOR E.U. CUSTOMERS

A. Supplemental.

For Clients, Visitors, and Customer’s residing in the E.U. or U.K., our GDPR Policy supplements our U.S. Privacy Policy. Our company only collects information that is necessary for one or more of its legitimate business functions or activities.

B. Information Collection.

Personally-identifiable information collected includes and is not limited to: name; email address; phone number; and any information necessary for our company to perform its’ duties and obligations under our agreements and policies. This information is considered “personal data” as defined by Article 4(1) of the GDPR. We will never sell your personal information, although it may be shared with employees and affiliates when necessary to perform a legitimate business or fulfill our duties and obligations under our Terms of Service. Shared data will be disclosed in accordance with Articles 13 and 14 of the GDPR. Personal information collected will be processed in compliance with the GDPR.

XIV. CHANGES TO OUR PRIVACY POLICY

Our Company reserves the right to change, modify, or alter our Privacy Policy at any time. When changes are made to our Privacy Policy, notice shall be uploaded on our website along with its effective date.

XV. HOW WE HANDLE DISPUTES

Our Privacy Policy supplements our Terms of Service which contains a mandatory Mediation Clause, with Mediation taking place in Italy. Those provisions and conditions apply to disputes involving our Privacy Policy; Terms of Service; Service agreements and policies.

XVI. LAWS GOVERNING OUR POLICIES AND AGREEMENTS

If any provision of this Agreement is deemed unenforceable, or invalid, the unenforceable or invalid provision shall be deemed modified to the least extent necessary to become legal and enforceable and no other provisions affected thereby.
These Terms of Use shall be governed by and construed in accordance with the laws of the Italy, excluding conflicts of law or C.I.S.G. provisions.

XVII. HOW TO CONTACT US

If you have any questions, comments, or feedback about our Privacy Policy, please contact us in writing via the methods shown below.

Thank You.
Medi Solutions srl
via san nicolò, 22 95022 Aci Catena (Catania) Italy Email: info@mediterraneanbook.com

Effective Date: 24 – May – 2018